You think stealing costumers money is fun? There is no way to reach customer… There is no way to reach customer service. Very stressful to customers and seems very slim chance you can get your full refund in time.

Took out insurance which proved to be a scam. That I wished to cancel holiday and entitled to refund due to numerous flight cancellations. Said that the flights will cost 80 euros. I booked flights from Frankfurt to Crete and back with Lastminute. Airline did not know of any cancelation 6 days before departure. Many thanks,. I have tried to login to my account but get "Something seems to have gone wrong. When the airline changed the flight from late afternoon to early morning, we have asked for an alternative - we have not accepted. How can they get away with this?

The price will be updated only on top of the page. At last, we received a solution for our problem. Never ever book through incompetents at LastMinute. Today, after calling numerous numbers and listening to myriads of automated messages, I finally did get through to someone and explained that I am slightly frustrated and getting annoyed, and that I know that she herself is not at fault for this mess. She also got caught in a lie twice in the same call. Tried numerous numbers and emails and have got no reply. So yes Filter by:.

Our rights are being ignored Like the others it has been impossible to speak to a human, after calling several different international numbers and going through their remote system, which now just asks you to hang up, we are not able to change our 3 tickets on Austrian Airlines on 3 August. Top scammers, top thieves. Shame on the service, Management zero call back. When I reached the payment, price was clearly indicating 82 Euro, I always check several times. It's a duplicate by the same member or copied text. I agree to TOS Cancel. Check-in from Ryanair at the airport costs 55 euro. All potential communication channels email, telephone, messenger have been taken out of service.

It's a duplicate by the same member or copied text. This business is closed or doesn't exist. Do you have something to say about Lastminute De? I have had flights cancelled recently with BA and Norwegian. I have tried to login to my account but get "Something seems to have gone wrong. They are thieves. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I was immediately offered a refund, which I applied for and was told I would receive it in a few days.

Took them a month to tell me flight was cancelled then accepted the refund request. I have been trying to get a refund from Lastminute. We have been trying to reach someone for the last month! It's not possible to reach anybody from LM and ask to do this simple action. They are thieves. Due to Coronavirus we are affected and our Flight on 12th of September got canceled through Austrian Airlines on 30th June. Even after the flight. Please do not risk the headache and depression they have caused me

You've already flagged this. I was not prepared to accept the changes. Stay away.. You might be left stranded in another country with lastminute giving you no assistance and possibilities to get in touch. Total reviews. Overview Reviews About. Their own website states a refund can take UP To 2 months still nothing after nearly 3 months. The airline providing all flights TAP air.

Just wondered Just wondered, numerous complains of this agent, why they still exist? Since april no answers lets see what they will do. Totally confused I told them in no uncertain terms that they had no authority to take outstanding balance from my card used to make initial deposit. I booked three flights for March , which were canceled for obvious reasons. Instead we learnt from the flight company a couple of weeks later that all our flights got cancelled because we asked for remboursement of one flight through lastminute. If you value your time and money just book through someone else. Please do not risk the headache and depression they have caused me Never buy from them and avoid avoid avoid. I now can't speak to anyone, all I get is a recorded message saying my refund is being processed and they're receiving too many calls to speak to me right now. What happened?

I am in shock about such lousy or rather non-existent customer service!!!! I need only to change the dates of the hotel which is ready to help and available, but they can not do anything without lastminute. Stay healthy and awake! I have had flights cancelled recently with BA and Norwegian. Dreadful service and would not refund… Dreadful service and would not refund for flight to Turkey which had been just taken off the exempt list. On every call I remained extremely polite despite the fact I was stressed out with it all. Overview Reviews About. No explanation on why.

Horrible Horrible. Thieves, crooks, and scammers. Please support us to help maintain our independence and integrity. The carrier has offered new flights all with different flight numbers. Very bad experience and no response since April On April 27, , Lastminute. Lastminute delivered me the ticket to Creta 2 days before the flight, via email and User account but never delivered the ticket back. What can we help you with? One of your customer care employees, Emira, just deliberately said she would cancel my booking after I had told her at least 4 times she did not have my permission to do so. You've already flagged this.

I can't login, I can't speak to anyone, I can't get my refund! In shopping cart there was one price and tickets were selected as regular and not flex. Flight back was supposed to be with Ryanair. If I had the legal knowledge I would take this further but instead there are no complaints procedures I am aware of and I have been laughed at and cut off by several call advisors? Never ever again will I book over this website. Comment Helpful 0 Not helpful 0. Credit card charged for higher amount then should be In shopping cart there was one price and tickets were selected as regular and not flex. We've booked two flights to Indonesia with them and it's unbelievable, they've shown no service whatsoever..

Email Address Required Does anyone have an email address that they will respond to? It seems that I have had the same experience as many people with this company - really poor service. No way!! Overview Reviews About. Tried numerous numbers and emails and have got no reply. But if you booked through lastminute. They also send you cancellation vouchers which you will not be able to use on their website. My advice is to threaten legal action using the advice from the government small claims court site.

Total fraud. The Customer Service of Lastminute is impossible to reach. I have booked a flight from Bangkok to Hanoi and return from Opodo. This business is closed or doesn't exist. I need only to change the dates of the hotel which is ready to help and available, but they can not do anything without lastminute. Just wondered Just wondered, numerous complains of this agent, why they still exist? I will never use Lastminute or TAP again. Very stressful to customers and seems very slim chance you can get your full refund in time. I have now approached my credit card provider in order to seek recompense.

We called Lastminute. Highly unprofessional anyway. Our rights are being ignored Like the others it has been impossible to speak to a human, after calling several different international numbers and going through their remote system, which now just asks you to hang up, we are not able to change our 3 tickets on Austrian Airlines on 3 August. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Took out insurance which proved to be a scam. In end paid plus had to pay extra for the seats. Cannot get hold of anyone there, my booking refund status has been on "finalising" since March. Flight to Crete was with Aegean. They told us they will call us back within a week. Service Lastminute De Flight Booking.

This is not acceptable. I was basically fobbed off but told I would get refund within 3 weeks. Trying to call them not possible. As an intermediate booking company, you should be fully reponsible of the bookings but alse changes that the airline is doing. Shame on the service, Management zero call back. When I did not receive a booking confirmation by the next day I called the customer service. I booked my flight tickets via lastminute however my flight was canceled due to covid situation. The person stated that he would request cancellation on my behalf and it would be dealt with by the relevant department in due course?

The customer service reassured me on the phone not to worry, there is a delay but i will get my ticket for sure in the next hours. Additional costs of staying 8 days longer in Vietnam, before we could get an appropriate flight out. No refund. Issue Description. Only automatic answering machines which were hanging up in the end. Until today I got no further information, no refund of cost, nor a little support. So had to ring again, and asked if they could give me available dates because I did not want to keep going round in circles - but they told me they cant do this - what kind of customer service are they providing because I really don't know!!!!!! Recently checked my booking on lastminute only to find out the holiday is still showing confirmed? Please try again.

This was despite the fact that we had already received a text saying it was cancelled. They returned the money. They are hiding, the voice menu navigation is impossible. Flight was postponed 8 hours and wanted… Flight was postponed 8 hours and wanted to cancel the trip. Many thanks,. So first they give u the cancellation confirmation then silent for weeks, then they give u a notice that its on process, then silent again for weeks, then they give u options for a voucher ,again another silent for weeks. I was not prepared to accept the changes. They just took away my opportunity to go home this year.

Even after the flight. Having said all this, lastminute deducted 35 pounds after delaying my money for 8 month Printing the boarding pass - another Never using lastminute. Issue Description. My holiday was booked in February before CV and they said in May that it was cancelled due to the pandemic and that I will be getting a refund! Totally confused I told them in no uncertain terms that they had no authority to take outstanding balance from my card used to make initial deposit. I believe I was put through to an Italian call centre each time. Absolutely headwrecking.

So yes I will never book with Lastminute. Absolutely headwrecking. Until now, end of July I haven't received anything. If there was I could not see it. So I tried to cancel using the manage booking facility. When we realised it by checking with turkish airline directly, we asked a remboursement through lastminute. Since april no answers lets see what they will do.

Appalling, book directly with the company you're flying with. Just wondered, numerous complains of this agent, why they still exist? They returned the money. Due to Corona virus, Indonesia locked down the country the day after for new tourists. It includes private information. Shame on the service, Management zero call back. I couldn't choose any of the options as I need my money now to feed my son.. Submit review Don't show this popup.

Clear total fraud - stay away Hello! But guess what - no ticket, no email, no call. We cancelled our flight due to lockdown in March, and were informed we'd receive a refund once the airline processed it. I am not going to let it go, I will continue calling them until I get my rebooking and they will pay for it. Does anyone have an email address that they will respond to? Now I am applying Consumer Rights to get it back. I guess they do their best, but it probably takes time to pay millions of Euros back and please all customers. Imagine treating customers like this in a pandemic.

I simply do not trust this company and their business practices. No warning! Got a solution at last At last, we received a solution for our problem. After that you wont find them in googe either. We called, and were told, 'Yes we're processing it, it'll take a while'. So I can absolutely not recommend lastminute. I am the author of review and would like to remove it. The automatic response is just like: Don't call us! When we came, the hotel was closed for this season. They put us back on refund but unfortunately could not tell us how long we would have to wait for payment.

It's posted to the wrong business. I'm only giving 1 star because there… I'm only giving 1 star because there was no option to give NONE!! No, it was not fine as I arrived to the airport with nothing from Lastminute. Said that the flights will cost 80 euros. Do not Trust this website and people. And there is no way to return money back. So first they give u the cancellation confirmation then silent for weeks, then they give u a notice that its on process, then silent again for weeks, then they give u options for a voucher ,again another silent for weeks. My travel companion was pressured into agreeing to the payment, event though it was MY credit card the tickets where paid with. When we got through, we asked what our rights were and they said they would have to wait to see if the flight was cancelled. I said this to the customer service rep and asked for our money back.

How can customer service be so poor? What happened? They said they cant charge me additional fee as I paid by PayPal, and when they try to add my Credit Card details they have "error in the system". They also seemed to contradict the advice given on their website regarding Coronavirus and cancellation policy non essential travel. There is no way to reach customer service. Rating Details 1 rated review. Agree, if I would have cancelled from my own will. One of your customer care employees, Emira, just deliberately said she would cancel my booking after I had told her at least 4 times she did not have my permission to do so.

And they Lasminute have not delivered the boarding pass. It's been a nightmare. I guess they do their best, but it probably takes time to pay millions of Euros back and please all customers. Sexual exploitation of children. Write a review. Clear total fraud - stay away Hello! It was the first time I used LastMinute, and there wont be a second. Very stressful to customers and seems very slim chance you can get your full refund in time.

Difficult times, i guess we just have to wait and hope to get out Money back. They are not answering phones, answering DMs, giving email options or giving any information on their website regarding how their customers can move forward. We sent this email to lastminute,com and surprise surprise, we got the money back the next day. Horrible experience.. I am not going to let it go, I will continue calling them until I get my rebooking and they will pay for it. Terrible experience Blaming the impact of coronavirus for providing poor customer service is wearing a bit thin now. Due to Corona virus, Indonesia locked down the country the day after for new tourists. Overview Reviews About.

I was so stupid that I use that website. Imagine treating customers like this in a pandemic. Write a review. Do not Trust this website and people. They thought if they kept putting us off, they be able to keep our money and probably get money back from the 3rd parties also. Submit review. Filter by:. Terms of Service.

Filter by:. Stay away.. Latminute not ready refud after flight cancellation I booked my flight tickets via lastminute however my flight was canceled due to covid situation. Until now, end of July I haven't received anything. I am now seeking legal advise in an attempt to try and press lastminute. Apart from the fact that I have incurred lots of interest payments on the credit card I booked my wedding trip on, the stress is causing me severe anxiety and depression. It's now over three months later, and I have received nothing. Had to change my flights because of Covid and the destination being added to the quarantine list after I had booked. She also got caught in a lie twice in the same call. I know coronavirus has been rough for everyone, but that is frankly no excuse for the absolutely shocking business practises of this company.

Our flight had been postponed to the next day and then finally cancelled totally. Filter by:. DO NOT book with them! They provide the customer care is no one answering. What can we help you with? I'm only giving 1 star because there… I'm only giving 1 star because there was no option to give NONE!! So, can anybody see what "service" they provided? Got there from Skyscanner.

Disappointed is nothing compared to my feeling toward them. Flight to Crete was with Aegean. We called, and were told, 'Yes we're processing it, it'll take a while'. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I explained cancellation of flights. It's now over three months later, and I have received nothing. No warning! Folks, you clearly need to hire some IT support They try to rip us off by forcing to accept Ryanair Vouchers though we have a contract directly with BravoFly.

After reproducing the issue I learned that the price changes now 30 euro after changing the payment option. Tried numerous numbers and emails and have got no reply. Please do not risk the headache and depression they have caused me We have flights booked with Air France booked through lastminute. Thieves, crooks, and scammers. Filter by:. Or to take vouchers, which have some hidden regulations as well. Will never use them again. Also, no further emails about what is going on or why it's taking so long. We went back to Lastminute,com and asked for our money back and again were met with illogical and time delay tactics.

Ryanair requires to have a boarding pass available and printed as you arrive to the airport. Terrible experience is an understatement. Filter by:. Awful experience, unhelpful and unfriendly. Never buy from them and avoid avoid avoid. I had no chance to try to check-in myself either because they used their secret email for the booking that the airline required to even check the booking. Folks, you clearly need to hire some IT support Not to mention their customer service does not assist English speakers, they hung up the call.

This is not acceptable. The algorithm is subject to change in future. I was not prepared to accept the changes. Had to change my flights because of Covid and the destination being added to the quarantine list after I had booked. Hello, First of all, if you are booking through skyscanner, and lastminute. Very bad experience and no response since April On April 27, , Lastminute. I need only to change the dates of the hotel which is ready to help and available, but they can not do anything without lastminute. No confirmation of the booking for two weeks! Overview Reviews About. Booking made before the pandemic.

The Customer Service of Lastminute is impossible to reach. Finally i had to chase airlines and get the refund transaction dates and chase lastminute They will charge you a completely different price after you have confirmed your booking for a different price! I, ofc, opt out any tricks they use to rip off money from you like insurance, seats etc. How can they get away with this? They also seemed to contradict the advice given on their website regarding Coronavirus and cancellation policy non essential travel. The very next day I called again it was a very important flight about an adoption and they said the booking confirmation can take up to 72h! I need only to change the dates of the hotel which is ready to help and available, but they can not do anything without lastminute. Even tough THEY cancelled it. Flight was postponed 8 hours and wanted… Flight was postponed 8 hours and wanted to cancel the trip.

The price will be updated only on top of the page. Try to call them by the phone. Thank You for Your Reply! Appalling, book directly with the company you're flying with. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Trying to call them not possible. I have tried to login to my account but get "Something seems to have gone wrong. The Airline has given the refund for many weeks ago! I believe Emira has showed gross misconduct, has opened up your company and made it liable for the info she gave me. But I am stressed they may do so.

All potential communication channels email, telephone, messenger have been taken out of service. The worst company ever. I paid a deposit on making the booking. My holiday was booked in February before CV and they said in May that it was cancelled due to the pandemic and that I will be getting a refund! Robbers, do NOT use! Rude German customer service who will either shout on the phone or hang up on you when they cant answer your queries. I a very thankful for this, despite the delay. So we waited again.

It's been a nightmare. When we realised it by checking with turkish airline directly, we asked a remboursement through lastminute. I had a fligt to Greece at the beginning of May, which was due to corona canceled. The ticket reissuance has to be done by Lastminute so would be really grateful if you could get back to me soon and before the 3rd. If I could rate them zero I would. Preferred solution Full refund. Go to hell fuc.. They provide the customer care is no one answering. I can't do my future booking until I receive it here.

So yes This is what happened: 1. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Now I am applying Consumer Rights to get it back. Sadly last minute. Booked a hotel in London and for whatever reason they had to provide an alternative hotel. Flight was postponed 8 hours and wanted to cancel the trip. I have received no other communication with lastminute.

The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Mainland Portugal also happens to be on FCO list non essential travel. The f u c k i n g worst The worst company ever. Apart from the fact that I have incurred lots of interest payments on the credit card I booked my wedding trip on, the stress is causing me severe anxiety and depression. Lastminute De Overview Lastminute De was first mentioned on PissedConsumer on Mar 12, and since then this brand received 1 review. She refused to put me through to her manager or to tell me how to make a complaint against her, so this is the only way I was able to get to you. Right now, we only ask for the FULL refund of the missed flights with lastminute. Never book with lastminute We were pretty upset about their customer service. Airlines refunded them 3 months ago, but lastminte still keep sending airline vouchers invalid

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. We still haven't received any money back and it's about euros we are waiting for. Credit card charged for higher amount then should be In shopping cart there was one price and tickets were selected as regular and not flex. But this was after lying down the phone two or three times pretending it had already been sent out and was being processed by my bank even though I never gave them my bank details - weird! My advice is to threaten legal action using the advice from the government small claims court site. I booked and paid in full for a wedding trip to Las Vegas which should have taken place May 25th Overview Reviews About. When I reached the payment, price was clearly indicating 82 Euro, I always check several times.

I booked three flights for March , which were canceled for obvious reasons. I can fly cos of covid 19 issue all over the world , they referring to airline and airline referring to them Sadly last minute. No explanation on why. I was basically fobbed off but told I would get refund within 3 weeks. On the last call I discovered the holiday was still confirmed. How can customer service be so poor? Since april no answers lets see what they will do. Filter by:. I will never use Lastminute or TAP again.